Customer Care Specialist

This is a flexible remote position for 5-10 hours per week with the possibility for future growth. 

We are looking for a detail-oriented and empathetic Customer Care Specialist to support our growing online business. In this role, you’ll be the first point of contact for our customers, handling inquiries with warmth and efficiency. Your responsibilities will include responding to customer questions, researching account history, processing cancellations, managing failed payments and refunds, and assisting with app-related inquiries.

The ideal candidate is proactive, tech-savvy, and solutions-driven—ensuring each customer interaction is handled with care and aligned with our brand values. As part of our commitment to diversity and inclusion, we strongly encourage applications from women of color who are passionate about providing exceptional customer support in a heart-centered business.

If you love creating seamless customer experiences and problem-solving with a heart-centered approach, we’d love to hear from you!

Qualifications:

• Prior experience in customer service or support (preferably in an online business or membership-based platform).
• Strong communication and problem-solving skills.
• Ability to handle sensitive customer concerns with empathy and professionalism.
• Comfortable navigating multiple payment processing systems including Kajabi, Stripe, and Paypal.
• Self-motivated and detail-oriented with a focus on providing excellent service

If you’re passionate about helping people and creating positive customer experiences, apply today!

ABOUT US: We are a fast-paced startup company experiencing rapid growth. Our mission is to help conscious leaders align their energy, heal burnout, and create a fulfilling, joyful, and balanced life.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our team stronger. We aim to build a diverse community and we’re proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you share our values and our enthusiasm for small businesses, you will find a home here with us.

OUR CORE VALUES:

CELEBRATE: We are growing at an accelerated pace and we LOVE to celebrate each and every milestone. As a team we are working together to create miracles and part of what helps us continue this growth is to pause and do a happy dance regularly!

INNOVATE: When it comes to problem solving, this team is always looking for ways to create a better and more enriching experience for our customers and that means doing things differently. Success comes from letting go of what has worked in the past to make space for new opportunities to grow. This is an ongoing process for us.

INTEGRITY: Doing what you say you’re going to do and owning your mistakes is part of our magic. We’re not perfect and we all make mistakes, but it’s about finding the lessons and growing from them, versus being critical of ourselves. 

DEPENDABILITY: Simply put, we can depend on each other. Meeting deadlines, completing tasks, responsiveness, accuracy, asking for help when stuck, and troubleshooting together is a necessary part of our team. 

DIVERSITY: We aim to build a diverse community and team. We celebrate all people no matter race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We will not tolerate discrimination of any kind.

As leaders in the industry, we have a high attention to detail in everything we do. We strive to set the gold-standard, we produce only the highest quality content and experiences for our customers.

Your Personality Traits:

• Detail oriented with great communication skills. 
• Complete tasks on time.
• Resourceful when faced with challenges. 
• Positive attitude and energy. 
• Believes in our team mission to impact the lives of millions 
• Mature, stable and no drama – especially when things go wrong. 
• Incredibly organized.
• Ability to break down goals into individual milestones and hit them. 

Primary Role Responsibilities

• Respond to customer inquiries via GrooveHQ inbox in a timely and professional manner.
• Research and manage customer accounts, including purchase history, subscriptions, and payment issues.
• Process cancellations, refunds, and failed payments with care and efficiency.
• Assist with app-related questions and troubleshooting.
• Maintain detailed records of customer interactions and common issues to improve processes.

• Bonus if you’re local to Massachusetts.

This position starts at a rate of $19 p/hr as a part-time role requiring 10 hours per week with the opportunity to grow to full-time.  Hours of operation are Tuesday-Friday 9am-5pm EST. This is a remote, work-from-home position with occasional travel. You may also be required to work an occasional evening or weekend, particularly during launch periods. 

THIS JOB IS FOR YOU IF:

• You enjoy the challenge of creating and executing projects from start to finish and you work well independently.
• You like being part of a team and are able to work well with others.
• Can work under pressure with multiple projects going at the same time. 
• Have exceptional communication skills. 
• Can handle direct feedback. 
• You have the desire to GROW in (and beyond) this position…this is a dynamic company with lots of opportunities for growth.

THIS JOB IS NOT FOR YOU IF:

• You’re just looking to build your own business and this is a stepping stone.
• You think crystals and energy healing is nonsense.
• You’re not willing to be “all hands on deck” when a project needs to get out the door. Sometimes we have to work weekends or evenings to meet a due date and you need to be willing to do whatever it takes to get the job done.
• This is just another job to keep you busy.

PERKS INCLUDE:

• Working remotely -You get to work from home and set your own hours. 
• Experience in a fast-paced environment inside a major digital brand. This is an exciting place to work because there are always new projects and events to work on. You won’t be bored! 
• Opportunities to grow personally and professionally – this environment is very unique.
• Further education to grow your career – just speak up, we’re happy to bring you to a conference or sign you up for a course.
• Your voice and presence matter. Each team member is valuable and this role is critical in offering your feedback (even if it’s not what the CEO thinks!)
• Being part of something bigger than yourself that impacts thousands of lives each and every day. 
• Access to the most cutting edge coaching, teaching, healing and community.

How To Apply (Instructions): 

To be considered, email [email protected] with the following by February 14, 2025:

1. Please email us back with your resume and a short paragraph on why you feel you are a good fit for this position. 
2. Use the subject line: “⭐️ – I’m applying for the job”. If you don’t use that exact subject line your email will not be opened.
3. Take the Myers-Briggs personality type test at this link. Screenshot your results and include it with your resume. 
4. Take the DISC test at this link and screenshot your results. Include the screenshot with your resume. 

We will review all applicants and reach out immediately if seem like a good fit for the next step in the process.

Thank you!